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A Story About My Visit to Panera Bread
As I settled into a meeting at the local Panera Bread, the vibrant hub of my town, the rhythm of modern customer interactions played out around me. Opting for efficiency, I sidestepped the bustling lines by placing my order through the digital kiosk, while my perpetually tardy colleague seamlessly navigated the Panera mobile app on his phone.
This is the third part of a 4-part series on the Journey of Automation, exploring emerging automation tools, technology, strategies, and innovation. Previous posts have covered the evolution of automation technologyandthe importance of having a digital transformation strategy. This post will elaborate on the two concepts, outlining why partnerships with Fintechs now just makes good business sense.
Although much more apparent after the COVID-19 lockdowns, this partnership was inevitable. The increasing demand for digital servicing made the digitization of lending necessary. That digitization is made possible by Fintech solutions.
2020 was a year of upsets, challenges, and change. Businesses have had to pivot and evolve in order to accommodate our new normal. The banking industry was no exception.
