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Concierge Service

Vikar - Bakery - Vikar One Solutions

Are You Meeting Your Customers' Preferred Banking Channels?

A Story About My Visit to Panera Bread

As I settled into a meeting at the local Panera Bread, the vibrant hub of my town, the rhythm of modern customer interactions played out around me. Opting for efficiency, I sidestepped the bustling lines by placing my order through the digital kiosk, while my perpetually tardy colleague seamlessly navigated the Panera mobile app on his phone.

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Concierge Banking Services  - Vikar Technologies

Banking as a Hospitality Industry: Why Client Experience Matters

Community banks understand the complex realities faced by their clients. They are ingrained in their respective regional communities; attuned to local economic and demographic factors. The more successful community banks are able to hone that expertise and, with it, forge strong, personal relationships with their clients. This insight is a major asset and a big reason why businesses that were initially denied loans during the pandemic’s early phase turned to their local community banks for support.

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