The Untold Challenge of Business Account Opening and How to Fix It

When people think of digital account opening, they often picture the consumer experience: quick, intuitive, and completed in minutes from a smartphone. But when it comes to opening business accounts, things look very different. Beneath the surface, the process involves layers of verification, documentation, and coordination across multiple departments.

Business banking has always been more complex, and digitizing it effectively requires more than just digitizing a form. It demands a deep understanding of how institutions manage risk, compliance, and relationships.

Business vs. Consumer Account Opening: Two Very Different Journeys

Opening a consumer account is relatively straightforward. An individual provides a few pieces of personal information —identification, address, and funding details—and most of it can be verified automatically through integrations and digital identity tools.

By contrast, opening a business account requires banks to manage an entirely different set of data points, including:

• Entity type (LLC, partnership, corporation, nonprofit, etc.)
• Ownership and control details (to comply with Beneficial Ownership and CDD rules)
• Authorized signers and user access levels
• Supporting documentation, such as operating agreements, articles of incorporation, and licenses
• Multiple tax IDs or business relationships across subsidiaries or affiliates

Each layer adds complexity to the process, especially when businesses have multiple stakeholders, accounts, or product needs.

Why Business Account Opening Is More Involved and Harder to Automate

Unlike consumer onboarding, business account opening often involves numerous people, products, and compliance checks. That complexity comes from several factors:

• Multiple verifications: Each owner, signer, and controlling party must be validated and approved — sometimes at different times.
• Heavy documentation: Banks must collect and review different documents depending on the business type, structure, and jurisdiction.
• Complex product configurations: A single business relationship might include checking, savings, treasury, lending, and merchant services — each with unique access rules and approval workflows.
• Compliance scrutiny: Given the higher regulatory stakes, many banks rely on manual review to mitigate risk — adding time and friction to the process.

Even when digital tools are in place, many institutions still struggle with disjointed systems that require duplicate data entry or manual coordination across teams. The result: slower onboarding, inconsistent customer experiences, and higher operational costs.

Why Fintechs Struggle to Deliver True Business Account Opening

While fintechs have made major strides in simplifying consumer banking, many still stumble when it comes to business account opening. Most digital account-opening platforms were built for single-user, single-product experiences, not the multi-entity, multi-user realities of commercial banking.

Common pain points include:

• Rigid system design: Many fintech platforms lack the flexibility to capture complex ownership or layered business structures.
• Limited customization: Business onboarding often needs to reflect a bank’s specific risk models, compliance policies, and customer workflows, which one-size-fits-all tools can’t easily accommodate.
• Integration gaps: True automation requires seamless data exchange between origination platforms, KYC vendors, core systems, and document management tools — something few fintechs fully deliver.
• Manual dependencies: Even the most “digital” solutions often rely on human validation or data re-entry behind the scenes.

Ultimately, business onboarding is not just about collecting information. It’s about orchestrating data, people, and compliance across multiple systems and departments.

Building a Better Business Banking Experience

To create a truly digital-first experience for business clients, banks and credit unions need technology that connects every part of the onboarding journey, from application and documentation to approval and core booking.

Vikar is the only fintech platform built specifically to handle true commercial and business account opening, not just retail adaptations. Our solution unifies deposit, lending, and treasury onboarding into a single, configurable platform that integrates directly with a bank’s core system.

With Vikar, institutions can:

• Capture and manage complex entity structures with automated KYC and document collection
• Seamlessly coordinate multiple account types, owners, and signers from one application
• Eliminate duplicate data entry with a single, shared data model across all lines of business
• Deliver a faster, frictionless experience for both bankers and business clients

Unlike retail-focused fintech tools that retrofit business onboarding into consumer workflows, Vikar was designed from the ground up to handle the depth and complexity of commercial relationships without sacrificing the relationship-driven service community banks are known for.

Because business banking shouldn’t mean more friction. It should mean smarter, connected, and efficient processes that help banks grow relationships and revenue from day one.

For more information about this article or to learn more about Vikar products and services please contact Nancy Schneier at nancy@vikartech.com.